Support

A question, a bug, or a request? We reply within 48 business hours.

Frequently asked questions

The app didn't find my radiology centre. What can I do?

Our partner centre list grows continuously. If your centre isn't listed, you can enter its email address directly when sending the request: the prescription and your data will be sent to that address.

How do I permanently delete my account?

Open the app → Profile tab → scroll to the bottom → tap Delete my account. Confirm. All your data (scanned prescriptions, insurance cards, history) is erased from our servers within 30 days.

The app misread my prescription. How do I correct it?

After scanning, the app shows an editable preview. You can adjust the exam type, doctor's name and medical indication before sending the request to the centre.

Is my data shared with other companies?

Not for commercial purposes — never. Your data is only transmitted: (1) to Google Gemini during prescription OCR, and (2) to the radiology centre you explicitly choose. Full details in our privacy policy.

Can I manage multiple profiles (family)?

Yes. From the Profile tab, tap Add in the "Accounts" section. You can switch between profiles at any time; each profile has its own prescriptions, insurance cards and medical history.

Face ID stopped working.

First check that Face ID is enabled in iOS Settings → Face ID & Passcode → Other Apps. If the issue persists, sign out and sign back in: you'll be prompted to re-enable Face ID at next launch.

Is the app compatible with my iPhone?

Global ID requires iOS 18 or later. The app works on iPhone and iPad.

Reporting a bug

To report a bug, please include:

• Your device model (e.g. iPhone 15 Pro).
• Your iOS version (Settings → General → About).
• A description of what happened and what you expected.
• A screenshot if possible.

Send everything to support@globalid.ch.

Data-related requests

For any request about your personal data (access, rectification, portability), email privacy@globalid.ch. See also the privacy policy.